Mephisto Our Policy Mephisto Our Policy

Shipping And Returns

Shipping

WHERE DO WE DELIVER TO?

We only ship within the United States of America, as well as APO (Army Post Office) and FPO (Fleet Post Office) addresses. Please enter a delivery address for each order. If no delivery address is provided, delivery will be made to the billing address on your order. We are unable to deliver to PO boxes.

WHAT ARE THE SHIPPING AND HANDLING COSTS?

Flat-Rate Shipping (per order)

 

ECONOMY | $8.00, or FREE if over $125

5–8 Day delivery

 

ECONOMY PLUS | $10.98, or $2.98 if over $125

5- 8 Day delivery, includes Return + Package Protection

 

PRIORITY | $20.98, or $12.98 if over $125

3-Day, includes Return + Package Protection

 

EXPRESS | $25.98, or $17.98 if over $125

2-Day, includes Return + Package Protection

 

Orders placed Monday through Friday by 12:00pm Central Standard Time will ship the same day. Orders placed on the weekend will ship the next business day. Please make note of cut-off times and weekends when selecting expedited shipping.

Returns

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Our hassle-free 60-Day Money-Back Guarantee is designed to give you peace of mind.

If you aren't delighted with your purchase, you can return a product within 60 days and we will happily refund the purchase price.

GUIDELINES

  • All items returned to us must be unworn, in salable condition and include all tags, parts and accessories. Please include the original shoe box or accessory packaging.
  • Your purchase price will be refunded upon receipt and inspection of the returned item.
  • Original delivery fees are refunded only if returns are for defective products or incorrect orders.
  • For items that are past the 60-day return limit, or that cannot be processed for any other reason, please reach out to us directly at info@mephistousa.com.

OPTIONS

Please click here to enter our Returns Portal.
You’ll need the following information to process your return:
  • Email or Zip Code
  • Order # / Tracking #
We offer two return options:
  • WITH RETURN + PACKAGE PROTECTION: For a nominal fee, we recommend selecting this shipping option at checkout to provide you with a prepaid return shipping label in the event any items in your order require a return.
  • WITHOUT RETURN + PACKAGE PROTECTION: You will be responsible for the return shipping charge to Mephisto. This amount will be deducted from your refund.
Ship your unused product, in its original packaging, to the Ship From address on your shipping label provided to you in the Returns Portal.

Refunds, Credits and Balances Due

As soon as the fulfiller receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.

Damaged Items

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.

Limits of Responsibility

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

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