Returns
Warranty
Refurbishment
Shoe Care/Accessory
General
Shipping
Sale/Discount
Payment
Tax
Account
Contact Info
Can Allrounder style be refurbished?
Allrounder is the only brand that does not have resoling capabilities.
What is Allro-Tex?
Allro-Tex is a membrane implemented is some Allrounder footwear, rendering it waterproof and winterproof. The warm lining keeps feet comfortably dry and warm in extreme cold weather.
How do I care for the Nubuck leather?
Nubuck leather can only be cleaned using products specifically for this leather type. Mephisto leather shampoo can be used for Nubuck and smooth leather finished which can be purchased on our website under Accessories.
What shoes are recommended for long periods of walking or standing?
For long periods of standing or walking we recommend choosing styles with flat soles for comfort and laces to adjust throughout the day.
Do I need to add info in return?
Enter the Returns Portal on the Home Page and follow the instructions. You will need your order number and email, phone number or zip code.
What is the return policy?
We offer a hassle free 60-Day Money-Back Guarantee on new and unused items. Please enter our Returns Portal on the Home Page. You’ll need the following information to process your return: 1. Your order number, 2. Your email, phone, or zip code. We offer two return options: WITH RETURN + PACKAGE PROTECTION: For a nominal fee, we recommend selecting this shipping option at checkout to provide you with a prepaid return shipping label in the event any items in your order require a return. WITHOUT RETURN + PACKAGE PROTECTION: You will be responsible for the return shipping charge to Mephisto. This amount will be deducted from your refund. Ship your unused product, in its original packaging, to the Ship From address on your shipping label provided to you in the Returns Portal.
Are there stores near me?
Authorized Mephisto retailers may be found by visiting our dealer locator page. If retail options do not appear within your desired criteria, you may need to extend your search radius.
How long does the return/refund process take?
As soon as the fulfiller receives and processed your return, we will notify you by email. Your credit card should be refunded within 10 business days of the time you received this email.
Where are shoes manufactured?
Mephisto, Mobils, & Sano are manufactured in Europe. Allrounder is manufactured in Asia.
How do I return my order?
Please enter our Returns Portal on the Home Page. You’ll need the following information to process your return: 1. Your order number, 2. Your email, phone, or zip code. We offer two return options: WITH RETURN + PACKAGE PROTECTION: For a nominal fee, we recommend selecting this shipping option at checkout to provide you with a prepaid return shipping label in the event any items in your order require a return. WITHOUT RETURN + PACKAGE PROTECTION: You will be responsible for the return shipping charge to Mephisto. This amount will be deducted from your refund. Ship your unused product, in its original packaging, to the Ship From address on your shipping label provided to you in the Returns Portal.
Does Mephisto ship overnight?
Currently overnight shipping is not available. We offer Express shipping which is a 2-Day service.
Do I need a receipt to send in for warranty?
No receipt is needed. Wear and treatment are taken into consideration for warranty.
Can you polish Nubuck leather?
Nubuck leather is not designed for creams or polishes. If these products are used on Nubuck leather, this will change the finish.
Are shipping fees refunded?
Original delivery fees are refunded only if returns are for defective products or incorrect orders.
Is return shipping free?
We are pleased to offer a prepaid shipping label through our Return Portal for orders that include the purchase of our Return + Package Protection for a nominal fee. Orders that do not include this option will provide a return label and the cost of the shipping will be deducted from your refund.
Are wide widths available?
Both the Mobils and the Sano Brands are available in a wide width.
Do I need return authorization?
No authorization is needed to return new, unworn items within the 60-day return policy. Request your return label from the Returns Portal on the Home Page.
What is Goodyear construction?
Goodyear refers to the type on construction; Goodyear-Welt. Solid double stitch attaches the top grain leather upper to the Soft-Air mid-sole to the outsole of the shoe.
Do you have a resoling/refurbishment?
Most Mephisto and Mobils can be fully recrafted. It is not possible for us to fully guarantee that a style will be recraftable indefinitely due to availability of materials.
Do you offer exchanges?
We do not process exchanges at this time. Simply return the new and unused item within the 60 day return period for a full refund.
Recommended sizing on sandals
Sandals are only available in whole sizing. If you are in-between sizes we recommend sizing up to the next size.
What is Soft-Air Technology?
Soft-Air Technology refers to Soft-Air midsole present in all Mephisto Footwear.
Where can I purchase sell socks?
These items are available to order on our website under Accessories.
What is the time frame on refurbishment?
4-8 weeks as long as components are in stock to complete refurbishment.
Are sale items returnable?
All items purchased on the website are eligible for return within the 60-day return window. All items returned to us must be unworn, in salable condition and include all tags, parts and accessories. Please include the original shoe box or accessory packaging.
Are all Mephisto shoes handcrafted?
All Mephisto shoes are handcrafted in European factories, leveraging the finest in traditional shoemaking with modern technology.
What carriers do you use?
Orders may be shipped using Fed-Ex, UPS, or USPS.
How long does delivery take?
After your order ships, delivery is around 5- 8 business days for standard shipping.
Are sizes on website in US or Euro sizing?
All styles listed are in US sizing. We offer a size chart on our product page for assistance, as well as product reviews and, when possible, size guidance.
Where can I purchase shoe care products?
These items are available to order on our website under Accessories.
How do I get a return label?
Please enter our Returns Portal from the Home Page.
You’ll need the following information to process your return:
• Your order number
• Your email, phone, or zip code
We offer two return options:
• WITH RETURN + PACKAGE PROTECTION: For a nominal fee, we recommend selecting this shipping option at checkout to provide you with a prepaid return shipping label in the event any items in your order require a return.
• WITHOUT RETURN + PACKAGE PROTECTION: You will be responsible for the return shipping charge to Mephisto. This amount will be deducted from your refund.
Ship your unused product, in its original packaging, to the Ship From address on your shipping label provided to you in the Returns Portal.
How do I clean my shoes or sandals?
For specific care instructions we recommend calling Mephisto Resole at 866-349-7653.
What is Caoutchouc?
Caoutchouc is French for natural rubber.
When will my order ship?
Orders placed Monday through Friday by 12:00pm Central Standard Time will ship the same day. Orders placed on the weekend or holidays will ship the next business day. Please make note of this when considering orders with expedited shipping.
What are shipping fees?
Flat-Rate Shipping (per order)
ECONOMY | $8.00, or FREE if over $125
5–8 Day delivery
ECONOMY PLUS | $10.98, or $2.98 if over $125
5- 8 Day delivery, includes Return + Package Protection
PRIORITY | $20.98, or $12.98 if over $125
3-Day, includes Return + Package Protection
EXPRESS | $25.98, or $17.98 if over $125
2-Day, includes Return + Package Protection
Is there a warranty?
Mephisto stands behind all manufacture defects. Normal wear and tear is not covered.
Can I return to my local store?
Returns must be returned back to the original shipper. We do not accept returns from items purchased from other retail stores.
What is Hydro Protect?
Hydro Protect technology protects your feet from moisture with the assistance of hydrophobic leathers and a seam-sealed process. Hydro Protect is not waterproof but offers a better resistance to water penetration.
How do I delete items from my cart?
Items may be deleted from your cart by choosing View and Edit Cart. You may change the quantity or delete the item, then Update Shopping Cart.
Why can I not place an order/why is my order not going through?
Billing information added at check out must match the billing information attached to your credit card exactly. If information does not match the order cannot be processed. For additional help placing orders please call Mephisto Customer Service at 615-771-5900.
Does Mephisto sell waterproof footwear?
Only Mephisto and Allrounder footwear that contain Gore-Tex, Mephi-Tex, and Allro-Tex lining will be waterproof.
What is Nubuck leather?
Nubuck is a soft textured leather similar to suede.
Why are shoes so expensive?
Due to technology, materials, construction, and quality make Mephisto an investment not just a purchase. Mephisto, Mobils, and Sano are handcrafted with the finest aniline-dyed full grain leathers for lasting comfort by master shoemakers in Europe.
Does Mephisto ship on weekends?
Orders placed Monday through Friday by 12:00pm Central Standard Time will ship the same day. Orders placed on the weekend or holidays will ship the next business day. Please make note of this when considering orders with expedited shipping.
I received a defected item, what do I do?
If you receive defective merchandise, please contact Mephisto Customer Service for assistance at 615-771-5900, or info@mephistousa.com
Where can I purchase insoles or laces?
These items may be available for purchase through our authorized repair/recraft facility, Mephisto Resole by calling 866-349-7653. Accessories may also be ordered through independently owned retail shops. For locations near you, please visit our dealer locator page.
How do I send shoes in for warranty inspection?
For warranty issues contact Mephisto Resole and Repair at their toll free number, 866-349-7653.
What is Mephi-Tex?
Mephi-Tex is a membrane implemented in some Mephisto footwear, rendering it waterproof. This technology offers optimal protection from wetness as well as high grade breathability.
Hours of Operation
Monday through Friday, 8:00am-5:00pm CT. We encourage you to use our online chat feature to answer many of your questions during non-business hours.
Does Mephisto provide discounts or coupons?
We occasionally offer incentives through our website to VIP customers and encourage you to sign up for text messages and our email program. Please be wary of other websites that appear to offer exceptional discounts as these are often fraudulent sites that are not authorized or affiliated with Mephisto.
Do you ship internationally?
Mephisto USA E-Commerce only ships within the United States of America, as well as APO (Army Post Office) and FPO (Fleet Post Office).
Will Sales Tax be added?
Tax will be applied to your order if it is required by law. Some areas require tax to be assessed on shipping and handling charges. The fulfillment location may result in a nominal variation in the tax calculation which will be refunded to you following the transaction. We do not know the fulfillment location until after your order is placed, so your checkout screen and order confirmation email may not include taxes.
Can I ship to a PO Box?
We are not able to deliver to PO Boxes. We do accept deliver to APO and FPO military addresses.
How can I see my order history?
Order history can only be viewed if you were logged into your account at the time of purchase. Purchases made as a guest without logging into account or through Mephisto customer service will not show up in your order history.
Email address
info@mephistousa.com
What payment methods are offered?
PayPal and credit cards including American Express, Discover, Master Card, and Visa.
Need to reset password
Under Customer Login choose Forgot Your Password. If you are still having trouble logging in call Mephisto Customer Service at 615-771-5900 for a password reset.
Customer Service
615-771-5900, or info@mephistousa.com. We encourage you to use our online chat feature to answer many of your questions, especially during non-business hours.
What shoes are on sale?
Sale items can be viewed by choosing the Sale category under Men's and Women's selections. Each item on sale will have its sale price highlighted in red. We offer a Clearance section within our Sale category for items that are very limited and sold at a minimum of 50% off.